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I've just booked a Tour with you, should I now book my flights?You will of received an email from us confirming your booking. Now to book your flights. When booking flights please note the arrival and departure airport as tours could start and end in different cities. Please ensure that your flight arrives on the start of your experience and departs after your experience finishes. We can however arrange for earlier airport transfers and longer hotel stays should you need to. Please message us to confirm your flight details and if you require us to book further hotel stays for you.
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Do I need to be physically fit to go on your tours?Our tours have been designed so that practically anyone can undertake them with ease and the minibuses act as a great break in-between trips so there is plenty of opportunity's to rest. There's no more than 1 hour of light walking at anyone time with many stops. The ground in places maybe uneven and there are a few occasions where you will need to walk up and down steps. Sadly, it is not suitable for for wheelchairs or people with very limited mobility. All our guides are trained in first aid.
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Is the Dark History Tour suitable for children?While our Dark History Tour offers a profound and insightful look into some of Cambodia's more somber periods, it may not be appropriate for all ages. Depending on the age and sensitivity of your children, we might recommend against attending this particular tour. The subject matter can be intense and is often best suited for older teens and adults who can fully grasp and process the historical context. Our team at Explore Cambodia is dedicated to providing a safe and enriching experience for all guests, and we offer a variety of other family-friendly tours that might be more suitable for younger children.
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On arrival, will you meet us at the airport and what do I look out for?From our chats prior to your trip we will know your flight number and know exactly what time you're due to land. Tim and Dalin will be waiting for you outside of arrivals in our blue Explore Cambodia tops and holding our welcome Explore Cambodia sign. You will have our whatsapp number saved and the airport has free wifi, so you will always be able to get hold of us. We'll transfer you to your first Hotel, help get you checked in and meet you the next day to introduce you to your guide.
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How do I keep in contact with you when inside Cambodia?Our WhatsApp number is +44 7440461221 We use WhatsApp so you are only reliant on data or free wifi in order to contact us. We are contactable 24 hours of the day incase of an emergency.
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Can I cancel my booking and receive a refund?You'll be able to claim a full refund of your deposit within 14 days of your booking, after this time we will be unable to issue you a refund due to promised commitments to our guides. Full payment of the remaining balance is due 30 days before the start of your Tour. The final payment is fully refundable, 48 hours or above, of your tour starting date, minus your deposit. If you're booking this tour and it starts in less than 30 days then a full balance is required immediately upon booking.
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Can I change my dates?Yes, You can change your dates if your tour is not due to start for 30 days or longer. Please message us to make this change.
Please ask any questions you may have.
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